Terms & Conditions

Terms of Use

Welcome to the Violet Vines website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Violet Vines relationship with you in the context of accessing this website and for purposes of buying/shipping wine.

The term Violet Vines or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of the Violet Vines website.

The use of this website is subject to the following terms of use:

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  5. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  6. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  7. Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.
  8. You must be 21 years of age or older, to review content on this website, as well as to order or receive alcoholic beverages from Violet Vines. Receipt of shipments containing alcoholic beverages requires the signature of a person 21 years of age or older.

Privacy

Violet Vines LLC respects your privacy. We will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We will not share your personal data outside Violet Vines LLC without your consent, except as required by law or to protect Violet Vines LLC its customers, or the public, and then only with partners who share Violet Vines LLC commitment to protecting your privacy and data. At any time you may contact Violet Vines LLC with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.

Security

Your payment and personal information is always safe.  Our Secure Sockets Layer (SSL) protocol is the industry standard and among the best software available today for secure commerce transactions.  It encrypts all of your personal information, including credit card numbers, name, and address, so that it cannot be read over the internet.

Credit Card Refunds

Your payment and personal information is always safe.  Our Secure Sockets Layer (SSL) protocol is the industry standard and among the best software available today for secure commerce transactions.  It encrypts all of your personal information, including credit card numbers, name, and address, so that it cannot be read over the internet.

Returns

Violet Vines guarantees the quality of all our wines and merchandise. Your satisfaction is our first priority. If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order for assistance at contactus@violetvines.com.

Delivery Policies

You must be 21 years or older to buy wine. By placing your order, you certify under penalty of perjury that you and the recipient are at least 21 years old. When the wine is delivered, the recipient will be required to show identification proving that he or she is at least 21 years old. The willful misrepresentation of your age or the age of the recipient is a crime in most states. We are committed to your complete satisfaction.

Due to the ever-changing nature of wine shipping laws, we may be able to ship wines, directly or indirectly, to all states except AL, DE, MS, and UT. If Violet Vines is unable to ship directly to your state, we may be able to arrange for the sale and shipment of our products through a third party. Please note, when dealing through a third party, wine prices, discounts, and shipping costs may differ from those quoted by Violet Vines.

UPS is our carrier of choice. Ground shipping is provided by UPS at current market rates. *Note – If the customer selects UPS Next Day or Air as the carrier, the customer pays all shipping charges, regardless of wine club membership benefit or purchase amount.

If you are ever unhappy with your order or somehow your wine shipment has become damaged please call us at 503-379-0220. We ship on non-holiday weekdays only.  Delivery on weekends is generally not available. In the event of extreme temperatures your shipment may be delayed to protect it from heat/cold damage.